Refund Policy

This Refund Policy (the “Policy”) outlines how refunds, cancellations, payment disputes, and certain billing matters are handled in connection with the services made available by Devellux Inc., with business address at 8 The Green, STE A, Dover, Kent, DE 19901, USA (“Company,” “we,” “us,” or “our”), through  str8app.com website and related services (collectively, the “Service”).

This Policy should be read together with our Terms of Use, Privacy Policy and Subscription Terms. If there is a conflict, this Policy controls only for refund, cancellation, and billing matters.

  1. General Refund Rule

Except where required by applicable law, explicitly stated at checkout, or otherwise approved in writing by us, all fees are non-refundable once charged. This includes, but is not limited to:

  • subscription fees;
  • renewal charges;
  • promotional or discounted charges;
  • fees associated with partially used billing periods;
  • unused time in a billing period.

If you are a consumer in the European Union and purchased the Service online as a distance contract, you generally have the right to withdraw from the contract within fourteen (14) calendar days of your first successful payment. After this initial 14-day period, fees are typically non-refundable, except as mandated by law.

  1. Subscription

Subscription charges are billed in advance for the applicable billing period.

Unless required by applicable law, the Company does not provide refunds for:

  • failure to cancel before renewal;
  • partial billing periods;
  • unused time in an active billing period;
  • non-use or inactivity;
  • deletion of the application or account;
  • dissatisfaction arising after the Service has been made available and used;
  • suspension or termination resulting from the user’s violation of the Terms of Use or other applicable policies.

Canceling a subscription will stop future renewals but does not entitle you to a refund for the current billing period, unless required by applicable law or expressly approved by the Company.

  1. Refund Timing Limits

Refund requests should be submitted promptly. Please note that certain payment methods, networks, or processors may impose technical or contractual limitations on our ability to issue refunds after a certain period. For instance, some payment methods supported by our processors may not allow refunds more than 180 days after the original charge date. As a result, if more than 180 days have passed since the original charge, we may be unable to process a refund, even if we would otherwise approve it.

  1. Refund Request 

To request a refund, please reach out to us at [email protected]. When contacting us, kindly provide the following information, if available:

  • the email address used for the transaction;
  • the date of the charge;
  • the amount charged;
  • the last four digits of the payment method, if available;
  • the reason for your request; and
  • any relevant supporting information.

Please note that submitting a request does not guarantee approval of a refund.

  1. Refund Processing

If we approve a refund, it will typically be processed back to the original payment method used for the transaction. Refunds usually cannot be sent to a different card, bank account, person, or payment method unless mandated by law. After we initiate the refund, your bank, card network, or payment provider may require additional time to post the funds to your account.

  1. Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute, we may temporarily suspend or terminate access to any paid features while we review the matter.

If the dispute is resolved in our favor, or if we reasonably determine that the dispute was wrongful or made in bad faith, you remain responsible for valid amounts owed and, to the extent permitted by law, our reasonable costs related to the dispute.

  1. Failed Payments 

If a payment is declined, reversed, or cannot be processed, we may attempt to charge again, suspend access to any paid features, cancel the transaction, or terminate the related subscription.

  1. Mandatory Consumer Rights

This Policy does not limit any consumer rights that cannot be waived under applicable law. If the law provides you with a non-waivable right to a refund, withdrawal, cancellation, or other remedy, this Policy will apply only to the extent permitted by that law.

  1. Contact Us

If you have any questions about this Policy or wish to submit a refund request, please reach out to us at:

Devellux Inc.
8 The Green, STE A, Dover, Kent, DE 19901, USA
Email: [email protected] 

Last updated: August 13, 2026